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The Programme of this unique LPO Conference provides a great chance to Law Depts and Firms to increase their knowledge, network with peers and raise their concerns and apprehensions that have been preventing them from outsourcing their legal work overseas. At the same time, LPO Providers get the opportunity to collectively address all such issues raised by the intending buyers.

Two days of priceless knowledge and networking in a superb setting. Don't miss it!
 

Day 1 Agenda (Thursday, 11 October 2012, 07:30 AM to 05:00 PM EDT)

07:30 - 08:40 AM

Registration. Breakfast
Hall Name: Palm 1 and Palm 2

08:45 - 09:00 AM

Chairperson's Opening Remarks
Hall Name: Courtyard

09:00 - 10:00 AM

Q&A Panel: Set Your Goals - Ask the Experts

- What is Legal Process Outsourcing (LPO)?
- Is Outsourcing Safe?
- What are the Myths Surrounding LPO?
- What Work Can be Outsourced?
- Is the Quality Good?
- What are the Costs Involved?
- What are the Rules and Regulations?
- What are the Practicalities Involved?


Hall Name: Courtyard

10:00 - 10:30 AM

Networking & Coffee Break
Room: Palm 1 and Palm 2

10:30 - 12:00 PM

Prescheduled One-on-One Meetings

10:30 - 12:00 PM

Law Departments and Law Firms Perspective on Legal/IP Outsourcing

Hall 1 - Conference Session

Hall 2 -   Conference Session

Hall 3 - Workshop: IP Outsourcing (By Invitation Only)

10:30 - 12:00 PM

Case Study: Law Departments Perspective on Legal Outsourcing


- Why and Why Not Do They Buy LPO Services
- Purchasing Strategies
- In-House Counsel as the Procurement Officer
- Areas Suitable for Offshoring
- Sourcing Methods
- Does Location Matter
- Role of Law Firms
- Work Delegation and Resource Management
- Models: Third Party vs Captive

Hall Name: Courtyard

Law Firms and Legal Outsourcing: Measuring the Return on Investments

- Are Law Firms Challenged by LPO Service Providers
- Do Firms Buy Legal Outsourcing Support Services
- Outsourcing vs Insourcing
- Partnership or Competition
- Discussions on LPO Business Models
- Redesigning the Firms: Change Management
- Connect with LPO Industry
- End of Onshore Low-End Services


Hall Name: Oak

IP Litigation, Alternative Fee Arrangements and Role of Outsourcing Support

- Using Decision Trees to Deconstruct Patent Litigation
- Deconstructing the Matter into Phases
- Methodology
- Best Practices to Avoid Patent Litigation
- Staffing
- Communications/Technology
- Leveraging Relationships
- Alternative billing arrangements
- Outsourcing Patent Prosecution and Litigation Support
- Leveraging the High Quality and Cost Benefits of Low Cost Countries
- Ethical Consideration for Billing Arrangements


Hall Name: Willow

12:00 - 1:00 PM

Networking Luncheon
Hall Name: Palm 1 and Palm 2

01:00 - 02:30 PM

Prescheduled One-on-One Meetings

01:00 - 02:30 PM

Building up Relationship with LPO Providers: Apprehensions and Challenges

Hall 1 - Conference Session

Hall 2 -   Conference Session

Hall 3 - Workshop: IP Outsourcing (By Invitation Only)

01:00 - 02:30 PM

Apprehensions and Challenges While Outsourcing Legal Services: In-House Counsel Perspective

- Is Legal Outsourcing Right?: Perception or Misperception
- Does Legal Outsourcing Add any Wings to Law Department
- Apprehensions while Deciding to Outsource
- Barriers to Adoption
- What is the Outsourcing Trend Amongst the GC Community
- Success Stories and Lessons Learned

Hall Name: Courtyard

Developing a Fruitful Relationship with Law Firms and LPO Service Providers - Strategies

- Structuring Value Based Relationship with Law Firms
- Integrating LPO Into Overall Business Strategy
- Is There Adequate Return on Investment in an LPO Relationship
- Real Cost and Benefit Analysis
- Meeting Key People
- Managing Cultural Differences
- Setting up Realistic Expectations
- Discussing Concerns Regarding Quality
- Utilizing Project Management Techniques


Hall Name: Oak

Success Stories and Lessons Learned - Law Firm Experience in Patent Outsourcing Support Services

- Is the Outsourcing the Future?
- Control and Management Issues
- Disaggregation of Higher Value Work
- Increasing Use of "Offshore" Approach
- Requirement of Sophisticated Project Management
- "Lift and shift" vs Process Re-engineering
- Trends and Challenges Ahead Value Driven Growth


Hall Name: Willow

02:30 - 04:00 PM

Prescheduled One-on-One Meetings

02:30 - 04:00 PM

Client Conversations: Quality Management Strategies

Hall 1 - Conference Session

Hall 2 - Conference Session

Hall 3 - Workshop: IP Outsourcing (By Invitation Only)

02:30 - 04:00 PM

Client Conversations -Approaching Law Firms and Legal Depts with an Offshoring Solution

- Finding the Synergy
- Handling the Perception Issues
- Building up the LPO Brand
- Discussion: Is there a Real Need?
- Charting LPO Strategies for Legal Departments
- Client Case Studies
- Government Support
- Political Issues


Hall Name: Courtyard

Case Study: Scope of LPO Operations in Non-English Speaking Markets

- Boundary-Less Offshoring
- Analyzing Global LPO Destinations
- Dare to Think Beyond!
- Ethical LPO Business Models
- Pricing Comparisons
- Pros and Cons
- Quality Management Issues
- Control and Management Issues
- Resource Allocation and Management
- Timelines
- Deliverables
- Measurement Yardsticks
- Review Process
- Feedback Process
- Service Level Agreements

Hall Name: Oak

Charting Out the Winning Strategies for IP Outsourcing - Excellence is What Matters in the End

- Need Analysis in IP Outsourcing
- Winning Strategies
- Involve Clients
- Consultants vs LPOs
- Define Expectations (SLA)
- Establish Channels for Query
- Update Clients Periodically


Hall Name: Willow

04:00 - 05:00 PM

Outsourcing Consulting: Learn from the Experts

Hall 1 - Conference Session

Hall 2 -   Conference Session

Hall 3 -   Conference Session

04:00 - 05:00 PM

Trademark Outsourcing Support: Client Experiences and Perspectives; Protecting the Marks Outsourced

- Co-relation between Trademark and Outsourcing Support Services
- Protecting the Marks You Outsource
- Evaluating Demands
- Current Trends and Potential
- Advantages Associated
- Risks Involved


Hall Name: Courtyard

Can Law Firms Offer Outsourcing Consulting Services?

- Hype, Potential or Impossible
- Is There a Demand
- Role as a Consultant
- Will Law Depts Accept It
- Costs and Benefits Involved
- How Law Firms and LPO Providers can Work Together to Redefine the Value of Commercial Legal Services
- Partnering with LPO Providers
- Is There a Future in Legal Outsourcing Service Area

Hall Name: Oak

Examining Commercial Relationship in LPO Services: Pricing Models

- Per Hour Model
- Fixed Fee Model
- FTE Model
- Monthly Fee Model
- Partnership Model
- Captive Model
- BOT Model
- Other Innovative Ideas
- The Essentials of Value Based Billing

Hall Name: Willow

05:00 PM

End of Day One and Thanking Note

05:30 - 07:00 PM

General Counsel Drinks Reception (By Invitation Only)

 

 

Day 2 Agenda (Friday, 12 October 2012, 07:30 AM to 05:00 PM EDT)

08:00 - 08:45 AM

Registration. Breakfast
Hall Name: Palm 1 and Palm 2

08:45 - 09:00 AM

Chairperson's Opening Remarks
Hall Name: Courtyard

09:00 - 10:00 AM

Ethical and Legislative Issues in Legal Outsourcing: ABA Commission on Ethics 20/20

- Future of LPO Seen Through ABA Perspective
- Implications on Legal Profession
- Rules, Governance and Compliances
- Ethical and Legislative Norms: Latest Developments
- Establishing Accountability
- Unauthorized Practice of Law
- Managing Conflict of Interest

Hall Name: Courtyard

10:00 - 10:30 AM

Networking & Coffee Break
Hall Name: Palm 1 and Palm 2

10:30 - 12:00 PM

Prescheduled One-on-One Meetings

10:30 - 12:00 PM

Legal Outsourcing in Specialized Business Areas; Role of IT and Cloud Computing

 

Hall 1 - Conference Session

Hall 2 - Conference Session

Hall 3 - Workshop (By Invitation Only)

10:30 - 12:00 PM

Information Technology, Cloud Computing and Legal Outsourcing Industry

- Ways to Increase Attorney Productivity
- Effective Management of Information Technology

- Leveraging Technology for Results
- Roadmap to Successful Implementation
- Proven Relationship between IT and LPO Services
- Focus Areas where IT can Play Significant Role
- Integral Part to Build Trust
- Is Cloud Driving the Security of Online Information
- Overseas Data Management through IT and/or Cloud Computing

Hall Name: Courtyard

Immigration Services: Recent and Future Developments of Outsourcing Support Services

- Analyzing Demands
- Filing of application form
- Discussing on Outsourcing Initial
- Paralegal Work
- Using the Information Technology
- Documentation and Follow up works
- Pricing Structures
- Ethical Practices
- Rules, Regulations and Compliances
- Training the Manpower - Onshore/Offshore
- Volume/Niche Areas
- Costs Involved

Hall Name: Oak

Outsourcing Government Contracting: Is it Possible to outsource Government Contracting Work? What, Why and How?

- Examining Needs of Government Depts
- Current Trends and Changing Patterns
- Sourcing Strategies
- LPO Business Models
- Location Analysis
- SLAs

Hall Name: Willow

12:00 - 01:00 PM

Networking Luncheon
Hall Name: Palm 1 and Palm 2

01:00 - 02:30 PM

Prescheduled One-on-One Meetings

01:00 - 02:30 PM

Litigation Support and Legal Outsourcing Support Services

 

Hall 1 - Conference Session

Hall 2 -  Workshop (By Invitation Only)

Hall 3 -   Conference Sessions

01:00 - 01:45 PM

LPO Providers Panel: Consulting, Execution, Investments and Value Deliverables

- Onshore vs. Offshore
- Joint Conversations on Analyzing Needs
- Case Studies
- Client References
- Helping Define the Expected Value
- Challenges in Demonstrating Value
- Collaborations and Partnerships are Must
- Investments in Legal Outsourcing Industry: Private Equity Opportunities
- Aim to Create Value Instead of Communicating Value

Hall Name: Courtyard

E-Discovery and Legal Outsourcing - The Synergy

- E-Discovery as part of Litigation Support
- New Trends and Services Offered in Litigation Support
- Software Usage for E-Discovery Support Services
- Trained Manpower
- Compliances
- Defining the Workflow Process
- Building Sound Delivery Process
- Project Management
- Infrastructure Management

Hall Name: Oak

Restructuring the Law Firms to Deliver Value to Clients

- Synergy Between Law Firms and General Counsel
- Analyzing Key Functional Areas
- Finalizing Jobs to be Outsourced Collaboratively
- How to Approach Value Discussions and Principles
- Strategic and Non-Strategic Areas of Delivering Value
- Why Delivery Is So Challenging?

Hall Name: Willow

01:45 - 02:30 PM

Legal Outsourcing Support in Document Review Services

- What is Covered in Document Review Services
- Outsourcing Support
- Focus on Value Instead on Volume
- Ensure Consistency, Savings, Security, and Convenience
- Online and Offline Legal Support Services
- Supervision by Qualified Attorneys

Hall Name: Willow

02:30 - 04:00 PM

Prescheduled One-on-One Meetings

02:30 - 04:00 PM

Security, Confidentiality and IT Issues in Legal Outsourcing Industry

 

Hall 1 - Conference Session

Hall 2 - Workshop (By Invitation Only)

Hall 3 - Conference Sessions

02:30 - 04:00 PM

Security and Confidentiality Issues in Global Legal Industry

- Data Protection Laws
- Privacy of Data Shared with LPO Providers
- Overseas Data Flow
- Location of Servers
- Challenges in Vendor Relationships
- Training the Manpower
- Security and Business Continuity
- Governance Models
- Managing Disputes before the Dispute Arises

Hall Name: Courtyard

Case Study: Outsourcing Contract Management Services

- Contract Drafting, Review and Management Services
- Contract Lifecycle Management
- Regulatory Requirements
- Risk Management and Cost Control Issues
- Developing Procedures to Control Quality
- Planning, Designing and Implementation of Contract Management System
- Improving the processes and Tools

Hall Name: Oak

Employing the Qualified Personnel for Legal Outsourcing Work - An Insider's Perspective

- Sourcing Manpower on 'As and When Required' Basis
- Who is "Qualified" Personnel
- Find the Right Expertise
- Training is Must
- Best Practices for Recruitment, Training and Management
- Visiting Offices and Meeting People
- Client Credentials about Teams
- Compliances
- Signing Contracts
- Employee Benefits, Compensation, etc.
- Conduct Background & Educational Checks
- Managing Employment Risks
- Non-compete Agreements - Applicable Laws

Hall Name: Willow

04:00 - 05:00 PM

Selection of the Right LPO Service Provider: Risks Involved

 

Hall 1 - Conference Session

Hall 2 - Conference Session

Hall 3 - Conference Session

04:00 - 05:00 PM

Do's and Don'ts: Legal Risks in Outsourcing-Solutions and Strategies

- Leakages
- Client Loss
- Breach of Contract
- Mishandling
- Misrepresentation
- Negotiating an Outsourcing Agreement
- Role of Arbitration

Hall Name: Courtyard

Legal and Compliance Outsourcing in AML/CFT (Anti-Money Laundering/Combating the Financing of Terrorism): How Banks, Broker-Dealers, Insurance Companies, Money Transmitters, Gambling Casinos and Law Firms may Benefit, and the Current Outsourcing Trends and Opportunities

- Fundamentals of AML/CFT
- Who Are The Potential Clients
- Compliance Outsourcing in The AML/CFT Space: Why and How This is Different From Other Types of Outsourcing, Such As LPO
- Current Trends
- Conclusions

Hall Name: Oak

Prescheduled One-on-One Meetings

Hall Name: Willow

05:00 PM

End of Day Two and Thanking Note